Stride Rite FAQs


How do I sign up to become a Rewards member?

If you sign up in-store, you will receive your Stride Rite Rewards Card immediately. If you sign up online or by phone, your Stride Rite Rewards Card will be mailed to you.

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What can cause my order to be delayed?

There are several reasons why an order might be delayed. Typically, delays result from order-related discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.

How long does it take to process and ship my order?

The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.


Processing and packing times are estimated 24-48 hours. This excludes orders placed on the weekend.


  • Standard delivery service 2-6 business days
  • Express delivery service 3-4 business days
  • Overnight delivery service 1-3 business days

Time frames are dependent on order date and your location.

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If my shoes do not fit can I exchange them for a different size?

If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. At this time, does not offer exchanges. We suggest you return the item(s) and place a new order in the appropriate size on

Can online purchases be returned to the store?

Online purchases can be returned to any corporate Stride Rite store. Please bring your packing slip, order confirmation email or your Stride Rite Rewards Card.

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Do you offer replacement shoe laces for children’s shoes?

At this time, we do not offer replacement shoe laces for children’s shoes.

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What methods of payment does accept?

We currently accept the following forms of payment:

  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • PayPal (must be a U.S. account)
  • Amazon Payments
  • Stride Rite Gift Cards and eGift Cards
  • Pre-paid gift cards: Visa, MasterCard, American Express

Do you accept international credit cards?

Stride Rite only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.

My order was not processed and there is a charge on my account. When will the charge be removed?

If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2 – 10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.

If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.

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Cancel request and order changes

If I change my mind can I cancel or change my order?

Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return the item once you receive it.

If you are unsure of what size to order or have any other questions about any of our products, please feel free to call us at 800-299-6675 or use our live chat feature. We’re happy to help you find the best style for you.

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