Returns & Exchanges

Returns and Exchanges – all the details:

If your purchase is within 45 days of original purchase and you have your receipt, you can process a return by mail.

FREE Returns by Mail for orders placed at

  • Merchandise must be returned in its original unworn condition and received within 45 days of original purchase (invoice date) for reimbursement. Orders returned beyond this time period will not be accepted. reserves the right to refuse worn or damaged merchandise.
  • Pack the merchandise in its original packaging or appropriate carton; if in suitable condition.
  • Complete the enclosed return form. Peel and stick the provided pre-paid USPS shipping label on the outside of the carton. Attach the pre-printed address label, located on the other side of this form, to the outside of the carton as well. Keep your shipping receipt number for reference and tracking.
  • Once your return is received and processed, a credit will be automatically issued to the original credit card used to purchase the item(s). Your credit may take up to two billing cycles to post to your account depending on your credit card company.
  • Sale footwear under $20 (“Final Sale”) are not eligible for return.


At this time, exchanges cannot be processed online or by mail. For the best service and selection, please order your replacement items online or contact customer service for assistance.

For Purchases made with a Gift Card:

if you paid for your item(s) in part or full using a stride rite gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund.

For wrong item(s) shipped:

If we have made an error with your order please contact our Customer Service team so we can make it right for you.

For purchases made at one of our retail partners:

Merchandise purchased at a non-Stride Rite retail location should be returned or exchanged where the original purchase was made.

If you have any questions regarding our return/exchange policy, please contact our Customer Service Team by email at