make it rite
The Make It Rite guarantee is simple: we’ll make sure you’re happy with every Stride Rite shoe you buy, so you can shop with confidence. As parents ourselves, we wouldn’t want it any other way.
Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us or return it to a corporate Stride Rite store near you. Please follow the instructions below so we can process your return as quickly as possible.
Return by Mail:
Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Stride Rite reserves the right to refuse worn or damaged merchandise.
Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping charges of $4.99 will be deducted from your refund. Please keep your shipping receipt number for reference and tracking.
A credit for the value of the returned merchandise minus shipping charges of $4.99 will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
At any corporate Stride Rite retail store:
In addition with your packing slip, please bring your Order Confirmation email or Stride Rite Rewards Card.
At this time, striderite.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through striderite.com. If you need assistance please call Customer Service 1-800-299-6575. We will process your return immediately upon receipt and credit your account for the merchandise; less the return shipping charges.
If you paid for your item(s) in full using a Stride Rite gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund. If a credit card was used in combination with a gift card, the entire merchandise amount will be refunded to your credit card.
Buy One, Get One 1/2 OFF Returns:
If you received a multiple item purchase discount from a Buy One Get One Half Off promotion, you will receive a credit for the purchase price of the item you purchased at half price. If you wish to return the full-price item, the original Buy One Get One Half Off discount is forfeited, and you will be charged the remaining 50% of the purchase price for the item that received the 50% off discount.
For wrong item(s) shipped:
If we have made an error with your order, striderite.com Customer Service will gladly assist in a quick resolution. Please follow these easy steps: (1) Please contact our Customer Service Team by email at firstname.lastname@example.org or by phone at 1-800-299-6575 and explain the situation, including your name and order number. (2) Follow our simple return policy, outlined above, to return the merchandise. Striderite.com will reimburse you for your reasonable return ground shipping charge upon receipt of your merchandise. Shipping reimbursement will be credited back to the original purchase credit card.
If you have any questions regarding our return/exchange policy, please contact our Customer Service Team by email at email@example.com or by phone at 1-800-299-6575.