Shipping Information offers standard delivery, express delivery, and overnight delivery. Orders of $30 or more receive free standard shipping. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands. Shipping occurs during normal business days (Monday – Friday), excluding postal holidays.

Shipments to Non-continental U.S. states and territories must ship using Express Delivery. A $10 surcharge will be applied to orders shipped to Alaska, Hawaii, Puerto Rico and US Virgin Islands. Your purchase will be delivered 3-4 business days from your order date. Orders to APO/FPO, Guam and the US Virgin Islands will be shipped via United States Postal Priority. You will receive your purchase within 7-14 business days* from your order date. Gift Card-only orders will be shipped via United States Postal Service and may take extra delivery time.*

*Stride Rite is not responsible for late shipments caused by USPS delays.


Shipping charges

Order Total




Up to $29.99 $5 $14.00 $25.00
$30 to $59.99 FREE $18.00 $28.00
$60.00 to $149.99 FREE $24.00 $34.00
$150.00 and over FREE $30.00 $40.00


Canceling Orders

At Stride Rite, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. Orders can ONLY be canceled by Customer Service. You must call Stride Rite Customer Service at 1-800-299-6575 to see if the order can be canceled. Please be aware that Customer Service is available Monday–Friday, 8am–9pm EST, Saturday and Sunday, 9am–6pm EST. If you have questions about making a return once received please refer to our return policy or contact Customer Service.